> For the complete documentation index, see [llms.txt](https://docs.powerall.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.powerall.app/en/configuration/email-sending.md). # Email sending Powerall Online can send emails for various purposes. For this, we distinguish two flows, **transactional** and **personal** emails**.** Transactional emails are, for example, invoices and payment reminders. 'Transactional' means that these are emails related to a transaction, for example an order. Marketing emails (for example newsletters) are not sent by Powerall. Personal emails are sent from an employee's personal mailbox. For now, we only use this for sending quotations, because the personal connection is especially important there. Technically, this works a little differently from regular transactional emails. ### Transactional emails Transactional emails are usually sent from a general address (for example ). This is the same for all users of the process. For transactional emails, we use Powerall's own mail infrastructure. You have two options to set this up: * **Send via Powerall.** In this case, emails are sent from ****. Replies will still go to the address you set. * **Send via your own domain.** If you have your own internet domain (something we always recommend for a business), you can have emails sent using your own domain as the sender. This requires a one-time setup on your domain. To set this up, go from the dashboard to **Configuration** to **Mail settings.** Here you can set per process (for example invoice or payment reminder) and per language: * Which address you want to send from (for example ) * Default CC and BCC addresses * The subject and body of the email. ### Personal emails If your company has hosted email with Microsoft 365, you can use your own mailbox to send personal emails. To do this, you need to use your Microsoft account to log in to Powerall Online. You do this in [My Powerall](https://account.powerall.app/my-org/account/security). Make sure you give Powerall permission to send emails. If you then go to a quotation, click the action button **Send**. In the popup that opens, choose **Outlook.** You then have two options: send the email directly or create a draft. If you create a draft, you will automatically be redirected to your online mail environment to edit the email. Emails you send this way are sent via your own mailbox, not via Powerall. So you will also see these emails in your own sent items. These emails will not appear in the Outbox of Powerall Online. ### Frequently asked questions
Can I also send transactional emails via Outlook / Microsoft? At the moment, that is not possible. We access the mailbox via the user's Single Sign-On login. This is a specific way of logging in that ensures Powerall has minimal access to your Microsoft environment. As soon as the user logs out, this access is also immediately deactivated. We do not want whether or not an invoice can be sent to depend on who is logged in. In addition, invoices and reminders are often sent in batches (so a whole series of invoices in one session). A Microsoft mailbox is less suitable for this.
What does Powerall's mail infrastructure look like? Emails are sent via the EU instance of [Sparkpost](https://sparkpost.com), now part of Bird. This is a globally active platform with a lot of experience in sending (transactional) emails. So we do not do this ourselves.
How do I set up sending via my own domain? To set this up, you must contact us once and provide your domain name. We register it in our system so that you can use it. Then you add 2 DNS records:
Record / subdomainTypeValue
powerall1._domainkeyCNAMEdkim1.mail.powerall.nl.
powerall2._domainkeyCNAMEdkim2.mail.powerall.nl.
Ask your system administrator or web developer if you don't know how to do this.
My system administrator has questions about SPF, DKIM and DMARC Using the DNS records above, our DKIM keys are linked to your domain. SPF goes via our standard bounce domain (bounce.mail.powerall.app) and therefore does not need to be set up separately. Because we use your own domain for DKIM signing, the emails are DKIM-aligned. This is compatible with a DMARC reject policy. Make sure SPF alignment is turned off, since the outgoing emails are not SPF aligned.
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